Sharon -
Well, I definitely did MUCH better in the doctor category than in the husband one!
I've heard complaints about the staff @ Chicago Ear - and I've had some issues with them myself. My solution was to find someone who knew what was going on, get her name, and always ask for her. In addition, I've complained to Dr. Battista more than once. He's very open to suggestions where his staff is concerned, so please voice your complaint to him on Monday. Also, tell him I said hi. It's been a little over a year since I've seen him, but I'm certain he'll remember me.
Good luck with all your appointments. Although I'm obviously biased, I know that Dr. Gantz is an outstanding doctor from Cheryl. Incidentally, she is attending the symposium - and bringing lots of pictures of her grandchildren for me to see. So, please bring some pictures of yours also.
The doctors @ House also have very good reputations.
Whomever you choose, IMO, you can't go wrong.
Best,
Jan