« previous next »
Pages: [1]

Author Topic: Another Unhappy Camper  (Read 5035 times)

keithk

  • Full Member
  • ***
  • Posts: 127
  • Cochlear Awareness Volunteer (Chapter Leader)
    • Retrosigmoid Surgery
Another Unhappy Camper
« on: June 27, 2011, 02:16:41 pm »
Last Tuesday (6/21) I sent my BAHA back to Cochlear for repair AGAIN. One week after getting it back from repair in April the case cracked again. I called Cochlear this afternoon to check on the status of the repair and was told it wasn't even checked into the lab for repair and I should call back in a couple of days. They have had it since Wednesday morning (6/22) and now 3 days later it is still not being fixed. So much for Cochlear's customer service and 5 day return policy.
Logged
AN surgery 8/19/10, 9.5 hrs
8mm x 5mm left side
Retrosigmoid, Drs Reichert & Harvey
Severe hearing loss in the left ear before surgery. SSD after surgery. Balance issues. Tinnitus (mild). Buzzing in left ear.
BAHA implant surgery 11/17/10
BAHA activation 2/1/11

leapyrtwins

  • Hero Member
  • *****
  • Posts: 10826
  • I am a success story!
Re: Another Unhappy Camper
« Reply #1 on: June 27, 2011, 08:18:54 pm »
Call Cochlear - insist on talking to a manager.

Jan
Logged
Retrosig 5/31/07 Drs. Battista & Kazan (Hinsdale, Illinois)
Left AN 3.0 cm (1.5 cm @ diagnosis 6 wks prior) SSD. BAHA implant 3/4/08 (Dr. Battista) Divino 6/4/08  BP100 4/2010 BAHA 5 8/2015

I don't actually "make" trouble..just kind of attract it, fine tune it, and apply it in new and exciting ways

james e

  • Hero Member
  • *****
  • Posts: 671
  • 75years, 1.7cm, trans lab Mar 2010, BAHA 5
Re: Another Unhappy Camper
« Reply #2 on: June 28, 2011, 11:04:58 am »
Keith, I agree with Jan. That's why I suggested that you pull their chain. Ask to get the entire unit replaced and send the old one back to Sweden. They are very aware there is a problem, and they were anxious to send mine back for someone there to examine. The rep was anxious to please!

James
Logged

james e

  • Hero Member
  • *****
  • Posts: 671
  • 75years, 1.7cm, trans lab Mar 2010, BAHA 5
Re: Another Unhappy Camper
« Reply #3 on: June 28, 2011, 12:11:39 pm »
I just got an e-mail from Cochlear about my BAHA. I shipped it to them on Saturday and they got it Monday morning. They have programmed my new BAHA from the old one, and shipped it to me today. Pretty good service. Sure hope this one is bullet proof.

James
Logged

keithk

  • Full Member
  • ***
  • Posts: 127
  • Cochlear Awareness Volunteer (Chapter Leader)
    • Retrosigmoid Surgery
Re: Another Unhappy Camper
« Reply #4 on: June 28, 2011, 01:01:03 pm »
I gave a slight tug on their chain this morning and it will be shipping today. Lets hope this case lasts more then a week.

Good luck to you James with your replacement processor. Keep us up dated.
Logged
AN surgery 8/19/10, 9.5 hrs
8mm x 5mm left side
Retrosigmoid, Drs Reichert & Harvey
Severe hearing loss in the left ear before surgery. SSD after surgery. Balance issues. Tinnitus (mild). Buzzing in left ear.
BAHA implant surgery 11/17/10
BAHA activation 2/1/11

james e

  • Hero Member
  • *****
  • Posts: 671
  • 75years, 1.7cm, trans lab Mar 2010, BAHA 5
Re: Another Unhappy Camper
« Reply #5 on: June 29, 2011, 03:15:21 pm »
Just got home from the lake and a new BAHA was delivered while I was washing the boat! Great service.

James
Logged

keithk

  • Full Member
  • ***
  • Posts: 127
  • Cochlear Awareness Volunteer (Chapter Leader)
    • Retrosigmoid Surgery
Re: Another Unhappy Camper
« Reply #6 on: June 29, 2011, 06:29:15 pm »
I finally received a tracking number. I was told that it was shipped yesterday.
Logged
AN surgery 8/19/10, 9.5 hrs
8mm x 5mm left side
Retrosigmoid, Drs Reichert & Harvey
Severe hearing loss in the left ear before surgery. SSD after surgery. Balance issues. Tinnitus (mild). Buzzing in left ear.
BAHA implant surgery 11/17/10
BAHA activation 2/1/11

james e

  • Hero Member
  • *****
  • Posts: 671
  • 75years, 1.7cm, trans lab Mar 2010, BAHA 5
Re: Another Unhappy Camper
« Reply #7 on: June 30, 2011, 10:18:57 am »
If it cracks again, ask for a new one!
Logged

keithk

  • Full Member
  • ***
  • Posts: 127
  • Cochlear Awareness Volunteer (Chapter Leader)
    • Retrosigmoid Surgery
Re: Another Unhappy Camper
« Reply #8 on: June 30, 2011, 11:05:15 am »
So far I have had it for 15 min and all is ok. Only time will tell. If it does crack again I planned on asking them to replace it.
Logged
AN surgery 8/19/10, 9.5 hrs
8mm x 5mm left side
Retrosigmoid, Drs Reichert & Harvey
Severe hearing loss in the left ear before surgery. SSD after surgery. Balance issues. Tinnitus (mild). Buzzing in left ear.
BAHA implant surgery 11/17/10
BAHA activation 2/1/11

keithk

  • Full Member
  • ***
  • Posts: 127
  • Cochlear Awareness Volunteer (Chapter Leader)
    • Retrosigmoid Surgery
Re: Another Unhappy Camper
« Reply #9 on: July 01, 2011, 09:01:52 am »
Last night I finally got a chance to look over my BAHA. Two things that were noticable were the battery had a tighter fin in the housing. The second one was the cover was easier to get on or off. Not to say it wasn't easy before the repair. It just slides on and off easier That might have been the issue with my previous cases by putting to much pressure on the sides. I am now able to use a cover that has a broken pronge.

Like James, so far I am a happy camper.
Logged
AN surgery 8/19/10, 9.5 hrs
8mm x 5mm left side
Retrosigmoid, Drs Reichert & Harvey
Severe hearing loss in the left ear before surgery. SSD after surgery. Balance issues. Tinnitus (mild). Buzzing in left ear.
BAHA implant surgery 11/17/10
BAHA activation 2/1/11

dalern

  • Sr. Member
  • ****
  • Posts: 328
  • My glass is always half full
    • www.dalebarnesrn.com
Re: Another Unhappy Camper
« Reply #10 on: July 01, 2011, 04:12:22 pm »
My new one also has a very tight fitting battery.  It will not always come out with the magnet and I have to use a tweezer.
~Dale
Logged
Dale Barnes, RN, MSN, CLNC
Tarzana, CA
1998 Sudden Onset Idiopathic Sensorineural  hearing loss diagnosed at House Ear Institute, Los Angeles
BAHA June 30, 2010 Dr. Jeffrey Harris UCSD San Diego
Pages: [1]
« previous next »