this is intended to be a full recounting of my son's experiences pre and post op at the house clinic. it will be quite long.
my son, due to a rare illness in babyhood (opsoclonus myoclonus syndrome), was left developmentally delayed with speech articulation issues, etc. i only mention this because as a result, he was approved for SSI at age 2, and again at age 18, and that is how we ended up discovering his AN. because last fall, the SSA decided to redetermine (and ultimately deny; we're still in appeal, five months later) his benefits. as a part of their redetermination, he was sent for a 'mental exam', after which he expressed frustration with not being able to express himself the way he'd like to.
september 2015:
at the time, i was mostly angry at the way the 'mental exam' went. she spent five minutes with him, asking 'baby' questions that couldn't possibly expose his developmental delays, so it was kind of as an aside that i suggested speech therapy to my son (privately i was too busy mentally battle-planning for a fight with SSA). i thought he'd immediately refuse, but to my surprise, he didn't, and so when i got back to my office i launched into research on the speech therapy front.
october 2015:
long story short, we obtained services at providence hearing and speech center, and as part of their intake process, they did a hearing exam. although i'd been suspicious of hearing issues since his original diagnosis, all testing throughout the course of his life had turned out normal, so i expected this exam to be a formality.
it wasn't. the audiologist noted a 70% hearing loss in his left ear, and suspecting a tumor (which we were not REMOTELY concerned about), suggested we have his PCP refer to an ENT.
november 2015:
the ENT was likewise not concerned about a tumor, and in fact, thought the hearing test we brought with us from providence was incorrect, but reluctantly ordered an MRI anyway. he was as surprised as any of us when it came back showing a 2.5cm acoustic neuroma (ultimately determined to be 2.8 at its widest point).
december 31, 2015:
and so our journey began.
by the end of that evening (12/31/15, the day we got the call), i already knew, thanks to this forum, that i wanted to consult with dr. schwartz and secondarily, dr. friedman. we had to wait eight days for our followup with the ENT, and in the interim got copies of the MRI and sent off to house and keck and had already spoken with both by the time of our ENT followup, at which he mentioned referring us to a "university center". i to this day don't know what he had in mind (perhaps usc, perhaps elsewhere), but i requested the house clinic and within two days due to a coding hiccup, we had our auth for consult.
there was a lot of heartache and panic and frustration and 'really? he has to have something ELSE to overcome' in those intervening weeks, but i probably don't need to get into them because everyone reading this has been through it themselves. the concern about SSD, the concern about ongoing headaches afterward, the massive concern of facial nerve protection, the concern about strange tastes and numb tongues, the concern about balance, and the concern about surgery, period, but by the time we got the call from dr. miller at house, and dr. friedman at usc (both within an hour of each other on 1/4/16, with ent followup on 1/8/16), i already knew translab would be our only option, and both physicians agreed it was. so at the house consult with dr. schwartz (1/14), it was merely more confirmation, and the only question was 'when will we have the surgery?', not who, and not which doctor.
a note for those considering consulting with each facility, and i'm going to be honest.
i found dr. miller at house to be patient, warm, kind, and knowledgeable. i liked her instantly. i found dr. friedman, with whom i spoke an hour later, to be just as knowledgeable, but very pushy. he seemed more interested in 'selling' us, and decrying house, than in anything else. obviously he's a fine physician, and i do kind of wish we'd found out about my son's AN prior to his departure from house, but his bedside manner was off-putting. and since he wasn't the one who would be debulking the tumor, dr. schwartz and house were my obvious and easy choice.
that said, as we were talking to both facilities (apart from my discussion with dr. miller, which was wonderful, and comforting), i have to admit that usc was far more... swaddling, warm, and comforting. kris, their patient advocate who has been through this herself (drs. schwartz and friedman; she didn't say this exactly, but it was obvious by the timeline of her surgery that that's who handled her case), was amazing, and spent nearly an hour with me on the phone, reassuring me and sharing her personal experiences. she was also very helpful - or rather, it was obvious she would have been, had we proceeded with usc - in insurance navigation, etc., whereas calls to house asking for insight and advice were met coldly and unhelpfully. the message from usc was "don't worry, we got this." the message from house was, "when you have your **** in order, let us know." had it not been for dr. schwartz's reputation, i may have early on decided to switch gears. but in the end, i decided back office disappointments didn't matter quite as much as - again - the guy who'd actually be cutting into my son's head. so, we stuck with it.
this leads me to:
we had our first consult with dr. schwartz on jan 14, as mentioned, and we likewise liked him instantly. there's not much to say here other than that; we'd already been made aware of the appropriate surgery, and my own research plus my conversations with miller and friedman, and subsequent explanations to my husband and son, made the appointment with dr. schwartz more about meeting him than about any medical specificities.
at that point, we were turned over to the surgery scheduler. this is where things turn briefly negative, and it could be another five paragraphs on its own (and may turn out to be), but suffice to say, none of us were fans. she was awesome when she thought we were a PPO patient, though spoke too fast and gave instructions too quickly to follow (presumably from it being a matter of rote for her), but was willing enough to slow it down where we asked her to. however, she became cold and unhelpful once she discovered we were on an HMO, repeatedly pointing out that 'we aren't contracted with that IPA' and suggesting they would 'probably deny.' my years of experience with them indicated they were unlikely to, but she was in disbelief and as such, started treating us more like passers-through. perhaps because of this, perhaps simply because she doesn't like dealing with HMOs, she refused to interface with my IPA, leaving me to do so myself (following up on the auth request was a five day process requiring multiple calls - not that they didn't approve immediately; they did - it was that she had provided a nonworking fax number and so it took two days of them faxing to no avail, and me calling her to ask if she'd received it at which point she said she hadn't, and told ME to call them and find out why, till i discovered they HAD been faxing... to the wrong number. i was left to straighten it out myself.) i've never ever had to interface with my IPA before; the doctors offices have always handled that (including the ENT's office for the original consult), so it was very frustrating - further, HIPAA made it difficult for me to do so, and i became intensely annoyed by the end of it.
but finally, that was that, and on 2/3/16, we had our surgery date: 2/24, with preop tentatively scheduled with both physicians (schwartz, miller) at 11a on 2/19. at that 2/3 visit, she told us she'd confirm the preop date and call us when it was set, but nine days later i still hadn't heard back. i emailed her to ask if it was on the calendar, and she said it was, and that she'd send an official email confirmation 'shortly'. by the preop appointment on the 19th, we'd still not received the confirmation, but went in anyway.
we got there and discovered that not only was our appointment not at 11a, but it was at 11:30a with Schwartz, and with miller at 1:05p. annoying, but whatever. the front desk asked us if we'd had a pre-op hearing test, and when we said no, insisted that there should have been one scheduled. i suggested that perhaps it wasn't necessary because he was going to lose his hearing no matter what, but they insisted they needed to look into it.
in the meantime, they called us back to meet with dr. schwartz right at 11:30a, which was a formality of a visit since we all knew what was happening and what the deal was. however, in that visit, dr. schwartz indicated our surgery was 2/23. i said, 'are you sure? we were told 2/24...' and he checked his calendar on his phone and said, 'nope, it's the 23rd.' it became very clear that the surgery consultant had failed to inform us of the date change, which was infuriating, as all of our arrangements had already been made for the following day. anyway, we continued chatting, and all was well, and when he asked if we had any other questions, i mentioned that the front desk seemed concerned we hadn't had a hearing test and none was scheduled. he was like, 'oh! he definitely needs a hearing test, let me find out what's going on.'
ultimately they stopped someone from going to lunch to perform the test, so it all worked out for us, but when i emailed the surgery consultant from the lobby, asking why we hadn't been told a) of the surgery reschedule, b) the physician appointment changes, and c) the need for a hearing test ("and why wasn't it scheduled"), she insisted she had told me all of the above and that the hearing test had indeed been scheduled for 11a. (it took everything within me not to retort, "if that's the case, why was the front desk a) telling us our first appointment was at 11:30, and asking why there was no hearing test scheduled?") she said this despite the email string she was replying to indicating her last message to me was that she'd send confirmation for the preop appointment "shortly," and never actually did so.
it's one thing to make a mistake. we get busy, i get it. a simple, "omg, i'm so sorry!' would've sufficed nicely. quite another to blame the mother of the person having brain surgery for said mistake. i was aghast when she stubbornly insisted she'd told me about the surgery being moved up a day, since for months our entire lives (and arrangements at all three of our jobs) had revolved around 2/24. believe me, had we ever been told it was actually 2/23, we'd certainly remember. that would certainly be locked in. all we'd thought about for the prior two months was this day.
when we met with dr. miller at 1p that day, we shared all of this with her, and she was furious, and told us she would be 'having a word'. clearly she did, because we ran into the surgery scheduler on our way out and after she apologized all over herself for the 'misunderstanding,' she reaffirmed she'd scheduled everything correctly and that we hadn't remembered correctly.
but, whatever. that was the last time we had to deal with her, and the actual physicians had already proven themselves dissimilar, and so onward we went. i even feel bad pointing this out, especially since i've never read of others having similar experiences, but it was frustrating enough that i'd feel remiss if i didn't share. i have a feeling nonlocal and/or PPO/medicare patients do not have this experience. or perhaps she simply didn't like US. but mostly, i boil it down to her simply disliking dealing with HMOs, and i can't exactly blame her, but either way everyone is getting paid (even more than usual, since the IPA wasn't contracted), even if it takes a little more legwork. but honestly, it wasn't that hard. both the initial consult and surgical auths were given within 24 hours of request, no fight.
(it's worth noting that that afternoon, as we waited the hour between appointments, that we heard no fewer than four people check in at the front desk to discover their appointments weren't on the doctors' calendars. one drove two hours for said appointment. they got fit in, but not without extreme derision on the part of the front desk. it's also worth noting that when we were there yesterday for my son's first followup, we heard at least one patient have the same experience.)
but onto surgery day:
the night before, we checked into a nearby hotel. i'd waited too long to get confirmation of reservations at seton hall, so we stayed about a mile away, which worked out well for all of us.
and despite the above frustrations, surgery day could not have gone more smoothly, from start to finish, despite a well-meaning hiccup near the end (but i'll get to that).
we checked in at 5:30a. all involved with prepping nik for surgery were kind, engaging, funny, and caring. my son was at ease enough to crack jokes, and in fact, every photo i took of him prior to being wheeled into the OR were of him smiling. one by one, his team introduced themselves: the surgery RN. the neuromonitor (who was a wonderful lady whose name i wish i recalled). the anesthesiologist. dr. miller came by to say hi and answer any last minute questions. dr. schwartz, whose relaxed and casual demeanor put us even further at ease.
and that was that, for ten long hours. we sat in room 618 waiting, and waiting, and waiting. periodically, a nurse would call just to let us know things were going well. we were told that after surgery, the surgeons would come in to talk to us and it would be about an hour after that that we'd be able to see him in ICU (give time for anesthesia to wear off, for pain meds to kick in). in the room with me were my husband, his parents, and his sister (who flew in from panama to stay with us for the duration of the hospital stay). for some reason, everyone in the room had "eight hours" locked into their heads, despite me telling them that was probably the minimum. but because that was the number they had in mind, at 4:20p, nine hours hours after nik had been wheeled into OR, and eight hours after the actual procedure had started (we saw his status change to 'in procedure' on the monitor at 8:20a), everyone started getting antsy. i kept trying to tell them it would take more time, but at the ten hour mark, my father in law decided to go out and see what was what. as he left the room, we saw status change to 'discharged,' meaning the procedure was over.
i suppose because they (the nurses) felt we were anxious to see him (we weren't - we were comfortable with waiting an hour; it's just that everyone was anxious to find out the procedure was over), they told us we could head back to the icu, even before drs. miller and schwartz came out to talk to us. so we headed that way.
i don't know how many hospital movies/tv shows you've seen, but you know that scene in all of them where the surgeon comes down the hall to tell the family what happened? sometimes they look drawn and tense; others they look relaxed and happy? and you can tell by their body language and expressions the sort of news you're about to get?
the latter is how drs. miller and schwartz looked as we ran into them. we were on our way to the doheny wing, and they were on their way to us, and they looked... it's a thing that will stay with me forever. arms swinging, talking to each other smiling and relaxed, and they looked no more tense than if they'd just come off the golf course. "it went beautifully. he did great. we got all the tumor. his facial nerve looks good."
oh. let me digress a moment here. i read somewhere along the line that it was important to share our priorities with our physicians, so we did. 'get the tumor, protect the nerve.' in my first phone consult with dr. miller, she expressed that the tumor was large enough at a young enough age that she felt it would be prudent to aggressively approach. (for that matter, dr. friedman said the same thing when we consulted with him.) but we repeated that mantra over and over, making it clear that we wanted that nerve protected. as such, in all our runup visits, we were assured that if they had to leave part of the tumor to protect that nerve, they would. i wasn't thrilled about the idea of any part of the tumor being left, but i also didn't want my son to have to deal with facial paralysis on top of struggling with his original childhood diagnosis, brain surgery, becoming SSD, any of a number of post-op issues people have. so it was critically important to us all that the nerve be preserved, and i had a feeling going into surgery that they'd end up leaving part of the tumor in order to do so.
so when they said, 'the tumor is gone,'' we braced ourselves. then they followed with, 'the nerve is good,' and we all looked at each other and started crying. i wanted to hug them, but i wasn't sure it would be appropriate, and so i didn't. we talked a bit and thanked them profusely and they ushered us on our way to icu.