To jerseygirl and others who have asked specific questions, I've been off the board for a while handling some pressing non-TransEar issues, so with apologies let me answer the questions that have been asked here.
First, loss and damage coverage. During the first year, if a user loses or damages (dog chews it, run over by a car wheel, etc) a TransEar , there is a deductible applied for each part that is replaced. (You would discuss the cost of this with your audiologist.) One of the reasons we include a Dry & Store Global unit with each TransEar is for safe storage, and judging by the few claims we have received under L & D coverage, it must be working.
Regarding phone use, while it is possible to use the TransEar side on the phone in a quiet setting, it will never be as good as the working ear on the other side. Add a bit of background noise to the equation, and I think the good ear - which is not covered by the phone receiver, would be overwhelmed by the noise to the detriment of speech discrimination. Bottom line, use the good ear for the phone unless you want to show off!
Regarding the two programs: program one is meant to be your default. That's the one that will automatically be "loaded" when you turn it on in the morning or when the battery door is opened or closed. We ship all TransEars with the same flat response and internal volume settings. It is up to your provider to make simple adjustments to increase or decrease gain (volume) independent of the external volume control. Your provider can also add or subtract individual frequencies to suit your taste. TransEar's processor also has four (three usable) compression bands that the provider can tweak so as to reduce the volume of sudden loud sounds. Most will be happy with the default compression settings, but if a user is in a unique environment (lives near a big airport, house next to a railroad track, etc.) the bands can be adjusted so that loud sounds are not amplified to the same degree as soft sounds.
We usually recommend that when program one is set to the user's satisfaction, the provider should copy program one to program two, then add adaptive noise reduction to program two, so that with the touch of a button background noise (such as in a crowded restaurant) can be reduced. There are three pre-set levels of noise reduction available in TransEar's processor, and one can be selected by the provider quickly and easily. Keep in mind that when adding adaptive noise reduction, some gain is lost, so there is a trade-off in performance involved. Noise reduction can be added to program one as well, but we would not suggest it be used by default.
Warranty: TransEar carries a one-year warranty, but a second year can be added for a modest cost - but only during the first year of use.
ChrisB, great description of the proper way to insert your TransEar. Thanks!
To jerseygirl again, TransEar will never be as loud as your working ear. Although I can't speak personally fof BAHA, it suspect it is the same due to the nature of bone conduction.
Regards,
Rick