Jeepers -
if you're dealing with Diana, you have nothing to worry about - she's definitely on the ball.
In fact she's usually so good, that for a while there, I took to asking for her every time I called Chicago Ear - regardless of what I needed because I knew she would get things done.
I think her job is technically to schedule the surgeries, but I found her more than willing to go outside the box when I needed her to.
Scheduling AN surgery can be a tricky thing - they have to coordinate the schedules of two doctors (and of course, then there's you
), plus make sure the hospital has an OR and a room for you post-op. Hinsdale Hospital is a very small place. I don't know how many ORs they have, but I think they only have about 350 beds. One of the nice advantages of that though, is you get a private room which is a great perk.
Jan