Gloria:
I checked this morning and found that your NEW TransEar was shipped Friday. Because we replaced the broken one with our brand new, just-announced new model, the lab did not provide me with any diagnostic codes, so I don't know what happened with your first TransEar. The new model is TransEar380-HF, and you will be one of the first in the country (other than beta testers) to receive it. It represents a major breakthrough IMO, and it is also much more reliable (more shock-resistant) than previous models. I think you will love it!
Sorry you had problems, and you know where to find me if they resurface.
Rick Gilbert
Ear Technology Corp
Hi Steve, Rick answered me immediately as a personal message, he is very helpfull, he says: " There are a number of things that could have happened, one of which is that something broke". Let's see if the next TransEar could work.
Take care,
Gloria
